Associate Director - Contract Management - Professional Firm

Roles and Responsibilities

As head of the practice, the role will initially be to take charge of the current operations, build relationships with stakeholders in the client organizations, oversee service level performance, handle exceptions and escalations, and provide technical support and guidance to the quality and training teams, represent contracts management practice within the organization.

Additionally, you will also be trusted to look for opportunities for account growth, work on solution for prospective clients and develop and implement solutions for new client onboarding, review and adopt suitable technologies and best practices in the project.

Once you are settled into the role, apart from managing day to day operations, you will also be responsible for growing the client relationship, people development, operational excellence and financial management of the account(s).

You will also be able to participate and contribute to the exciting growth of the contract management practice in different ways, including the interviewing and selection process for new hires, knowledge sharing of current processes with new team members, extending the process management methodologies to the new work that comes in, etc.

Required Competencies:

Core Competencies:

Commercial Awareness: Able to understand the key business issues that affect profitability and growth of an enterprise and takes appropriate action to maximise success.

Customer Service: Exceeding customer expectations by displaying a total commitment to identifying and providing solutions of the highest possible standards aimed at addressing customer needs.

Diversity: Treats all individuals with respect, responds sensitively to differences and encourages others to do likewise.

Independence: Actions based on own convictions rather than on a desire to please others. Is prepared to challenge others and has the courage to stand up for what they believe to be right.

Interpersonal Sensitivity: Awareness of other people and environment and own impact on these. Actions indicate a consideration for the feelings and needs of others, (but not to be confused with sympathy).

Leading People: Motivates, enables and inspires others to succeed, utilising appropriate styles. Has a clear vision of what is required and acts as a positive role model.

Openness to Change: Proactively supports change and effectively adapts his/her approach to suit changing circumstances or requirements.

Organisational Collaboration: Capacity to perceive the impact and implications of decisions and activities on other parts of the organisation. Actions taken are focused on the organisation. Working with others towards a common purpose.

People Development: Developing the skills and competencies of subordinates through training and development activities related to current and future jobs.

Strategic Perspective: Takes account of a wide range of longer-term issues, opportunities and contingencies. Identifies the means of implementing plans in line with the vision and direction.

The role will initially be to take charge of the current portfolio of projects. It will also include setting up and stabilizing the new projects, from resourcing to transition management to strengthening the client relationship and taking the project to a steady-state.

The responsibility covers managing client relationships, overseeing deliverables, people development and management, and operational excellence. You will be responsible for the P&L of the clients' portfolio and will also be involved in growing the revenues through new client acquisition, product development, and growth of existing accounts. As Associate Director, you will be a member of Leadership Team, contributing to setting the business's overall direction and its day-to-day management.

Desired Candidate Profile

- Proven experience of setting up and managing large projects in business process management

- 12+ years experience in the legal domain of which at least 6 years should be in contracting

- Technical expertise in the contracting domain to be able to provide guidance to the team and engage with legal counsel and business owners on the clients side

- Ability to understand and apply the business context in any given situation so as to balance legal risk with commercial reality

- Exposure to commercial functions would be a distinct advantage

- Excellent communication and interpersonal skills

- Mind-set for client service and performance improvement

- Exposure to healthcare industry would be an advantage