Associate Director - Business Process Improvement - BFSI/BPO/KPO

Title : Associate Director - Business Process Improvement

Department : Planning, Analytics & Business Process Improvement

Reports to : Director

Location : Gurgaon, India

Job Type : Permanent

Internal CoE classification : Core

Summary of the Role

The purpose of the role is to contribute to change initiatives (across multiple businesses) that apply business improvement tools (six sigma / lean) to high impact business problems that require end-to-end process re-engineering and optimization. The range of business problems could potentially encompass optimization of cost / productivity / service offerings, enhancing quality, improving customer acquisition / satisfaction and driving revenue growth amongst others leveraging their knowledge of financial services industry especially asset management extensively.

In addition, the role would entail working with senior stakeholders and require extended travel to various locations at short notice.

Key accountabilities :

Contribute to process improvement strategy to drive organizational initiatives :

- Develop the framework for the application of the business process improvement model

- Provide recommendations on practices and process excellence standards

- Drive alignment & assist the business in articulating philosophy, policies and measures for process excellence

Lead and drive identification of business issues, problem structuring, problem solving and developing recommendations :

- Contribute to design, planning, optimization and implementation of new process that support resolution of high impact business problems while working across multiple business with senior stakeholders

Drive and manage program resources and timelines :

- Manage all aspects of operational efficiency programs, demonstrating a large-scale program management expertise.

- Design, develop and implement flexible and efficient global operating and governance models

- Establish plans, budgets, and necessary resource allocation for each program

- Capability building on tools and processes - Support focused training, knowledge management initiatives and structured exposure to best practices for process improvements

Other Responsibilities :

- Contribute to the large success of the department by seamlessly integrating differing priorities

- Build highly effective relationships and communication channels with senior stakeholders across geographies

- Represent the department and company's in internal and external meetings

Your skills and experience :

- At least 7yrs+ directly relevant experience and10 years+ of overall experience with any bachelor's with mathematics / statistics combination. A management degree from Tier 1 institute is preferable.

- Exceptional record of driving global change programs with high business impact using various process excellence, change and innovation methodologies like Six Sigma & Lean.

- Proven ability of leading transformational projects independently

- Ability to analyse / synthesize complex information & put up concise, compelling points of view

- Excellent understanding of the financial services business with knowledge of asset management business is preferable

- Experience in managing change for senior stakeholders in global operating environments

- Well versed in managing change management across global teams

Additional Skills/Knowledge :

- Strategic thinker who is able to appreciate the bigger picture and plan accordingly

- Decision-maker able to take decisions and put together recommendations for future strategy

- Strong influencing, navigation, conflict management and matrix management skills.

- Proven success as in a senior stakeholder setting and deadline driven environment

- A leader who is able to initiate and drive change traversing multiple geographic locations

- Flexible, adaptable and capable of responding rapidly to changing business needs and priorities

- Open to operating from multiple locations outside of India at short notices

- Strong communicator (verbal and written); able to represent the team effectively at all levels

- High energy and self- motivation to achieve results and drive change

Akshit