Assistant Vice President - Quality Excellence - Green/Blackbelt - Insurance

Assistant Vice President - Quality Excellence (From Insurance background only)

Candidate will be leading Insurance process.

Must have experience of Third-Party Administration (TPA), candidate will look after TPA (US Insurance) to lead Quality.

Candidate will be leading India, South Africa, USA, Philippines.

Certification: Green/Black belt certification must to have.

Team Management and Stakeholder Management experience must to have.

Experience into operations, transaction monitoring, back office, contact centres.

Location: Noida

Experience: 12 to 18 Years

Work Mode: Hybrid

Currently, either a tenured senior manager or an AVP or above.

Shift: 5:00 PM onwards

Must Have Skills:

QUALITY ASSURANCE, SIX SIGMA BLACK BELT, THIRD PARTY RELATIONSHIPS

Job Description:

- Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience.

- Analyze business processes and assist in identifying problems and mitigating plans for quality improvement.

- Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients.

- Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience.

- Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements.

- Facilitate the sharing of best practices from within and outside the organization and implement them

- Planning and managing budget and resource allocation for the assigned vertical