Inviting applications for the role of Assistant Vice President - PTP
Location : Kolkata and Jaipur
Key Roles and Responsibilities
- Flawless execution on Operational deliverables through a robust operational and controls/compliance framework
- Drive lean/six sigma, best practices framework, case studies, benchmarking for making processes more efficient and effective
- Actively engage with customers to understand and address customer pain points
- Provide direction and coaching to the operations team for delivery of goals, promote a learning culture and build a strong team
- Align to customer goals and deliver on commitments consistently
- Ability to foresee risks, be proactive and predictive while developing mitigation plans
- Ability to build impactful customer relationship; enhance Net Promoter Score
Knowledge, Experience, Education
Essential:
- Post Graduate in Commerce or CMA / CA (Semi Qualified) with F&A domain experience.
- Experience of leading / managing Global PTP Operations from a third party BPO perspective
- Experience in leading large teams
Desirable
- Transitions and Transformation experience
- Knowledge / Experience of Digital tools / Technology applicable for E2E PTP processes
Specific competences (Essential)
- Experience of driving enterprise level transformation agenda / projects for PTP
- Knowledge / Experience of Digital tools / technology prevalent in the market relating to PTP
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