Assistant Vice President - Operations - General Insurance

Role - AVP - Operations ( General Insurance)

Location - Mumbai

Roles and responsibilities:

- Plan, develop and execute operations- strategies with operational excellence

- Design a lean, cost effective, aggressive and customer centric operations model

- Align operations to the business needs and partner's business model

- Set, manage and monitor financial budgets and operational SLAs using defined matrices

- Plan and lead automation projects and outsourcing mix

- Design business excellence focused processes

- Manage quality control and operational risks

- Liaise with external and internal stakeholders on new businesses, initiatives, processes and system requirements

- Providing regular updates and dashboards to management and partners on state of affairs

- Lead the operations team, both back end operations and branch operations, to ensure smooth business as usual

- Experience of managing general insurance products is preferred

Education & Qualifications & Skills:-

- PG / MBA with min. 12-15 years work experience in an insurance operation, out of which recent 4-5 year's shall be in a lead role

- Strong leadership skills of leading big teams

- Strong analytical skill

- Excellent people management skills

- Experience of in house and outsourced operational models

- Ability to go in detail and achieve perfection

- Excellent communication and interpersonal skills with a collaborative management style