- The Leader would be responsible for ensuring the operations are carried out as per the required SLAs, interact with the customer and plan completion of the project
- The Business Leader will be a key member of the team responsible for the execution & management of Operations and for providing subject matter expertise and oversight for one or more lines of business for the client.
- Manages overall P&L for the account(s) from an overall delivery perspective and drives cost optimization initiatives
- Manage distributed and large delivery teams across BCM service-lines/projects across Geos
- Focus on the client's business problems - The ability to understand the client's broader business context and problems - ability to engage with client stakeholders and lead engagement governance
- Provide thought leadership and contribute to Customer Engagement strategy.
- Work with the sales team and drives sales support & solutioning.
- The incumbent will have a proven track record of success and a distinguished career driving relationships, roadmap development, delivery/account management and deployment of large scale and high quality technology solutions in Outsourcing service in BCM
- Ability to manage globally distributed and large delivery teams across multiple programs/projects covering various Customer Geos
- A proven track record with at least 10 + years of relevant US - UK banking /card operation experience.
- Experience and knowledge of banking regulatory requirements relevant to UK/US/Intl markets is essential
- Experience with Continuous Improvement Programs and/or reengineering.
- Managing teams in a BPO environment with Voice BPO background and managed multiple lines of business, E.g.- CRM, Collections Fraud prevention etc.
- A successful track record exemplifying his/her consistency in delivering results.
- Proven ability in Account Planning and Governance.
- Strong business acumen and partnership skills.
- Effective communicator, Proactive planner with strong analytical, problem solving and organizational abilities
Preferable from Banking Domain
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