Role: IT Infrastructure & Security Head
Role purpose: Manage IT Infrastructure & Security Operations and Lead the Infrastructure Transformation initiatives to compliment the Application technology roadmap. Responsible to review appropriate technology solutions, comprising Network & Security Solutions/Appliances, Servers, Storage, cloud platforms like AWS, Azure enabling optimal Hybrid setup. Manage & Support end-user computing needs apart from Data Center, Network, Security operations with a proven track record on Managing IT Infrastructure & Support Operations through a Managed Services provider.
Responsibilities:
- Technology leadership role helping choose appropriate Technology solutions/platforms for the company, managing the operations through the Managed Service provider and liaise with the Audit, Risk, CISO, Procurement and Other Business teams for maintaining a strong Governance lead Operations. Responsibility areas include:
- Strategize and Manage IT Operations comprising of End User, Application L1 & L2 support, DC, DR, Cloud, Network, Storage, Security and SOC operations through a Manage Services Partner for IT Operations support
- Assistance, Deployment & Security Review of Infrastructure and Application solutions
- Manage connectivity between Office locations, DR, DC, Cloud, Vendors and Partners
- Help evaluate, choose and deploy appropriate new technology platforms by alignment with laid out a Procurement process
- Reporting and Delivering on IT Operational KPI's with periodic reviews with leadership team
- Planning and Alignment of IT Infrastructure and Security Support Operations on IT Application Security review, L3 support, UAT, Dev and New solutions evaluations
- Planning & Alignment with Business stakeholders for business support required in regular and specific events
- Responsible for facing External and Internal Audits and Maintaining strong Governance and Compliance in IT Operations
- Alignment with the CISO and Risk team for evaluation, approvals of New solution and maintaining strong security posture through Information Security and SOC Operations
- Maintaining and Updating the IT Policies and Procedures to align with the environmental changes and Agreed processes
- Requisite alignment with Shareholding Banks IT Team, Business Partners and Vendors for IT Infrastructure and Operations Architecture alignment and support
Qualifications
- Minimum of 8 years of experience in technology leadership roles with consumer-facing businesses, managing 1 Infrastructure Operations and Security.
Desired characteristics
- Experience with complex technology environments
- Experience into managing IT Infrastructure management at leading BFSI or related organizations.
- Experience with networking, storage, virtualization, Cloud technologies
- Ability to manage teams, partner with stakeholders
- Keen awareness of new technologies and applicability in business context
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