Assistant Vice President - IT - Healthcare Solutions Firm

AVP IT :

Location - Mumbai / Chennai / Ahmedabad

Company - MNC Healthcare Solutions Company

Key Responsibilities :

- Provide direction and leadership to Internet Operations and Information Systems staff, including hiring, training, mentoring and developing metrics.

- Develop and document annual and long-term technology plan that incorporates and ties directly to the organization vision and strategy. 

- Review and update this plan (at least on a quarterly basis) to reflect changing needs, priorities, and available technologies.

- Identify, innovate and execute business ideas to improve division goals and targets.

- Initiate, manage, and take ownership of strategic dialogues with other teams in the organization.

- Takes ownership and responsibility for the productivity of the team, and improving service excellence.

- Evaluate technology and vendor strategies (on-site, hosted, cloud, outsourced models) to meet the infrastructure requirements within approved budget of all systems supporting internal and external customers.

- Partner with other technology teams in defining and maintaining processes and procedures regarding disaster recovery, capacity planning, change control, security, problem resolution, performance management, and availability.

- Progressive infrastructure technology management experience in a global organization with specific experience in high availability Datacenter environments.

- Experience understanding business strategy and how it aligns with technology.

- Experience managing large scale, transaction-intensive, 24x7, multi-site, international operations with 100s of servers and "5 9s" SLA (99.999%).

- Familiarity with PCI, SAS70, and SOX Compliance.

- Must have experience and high level of knowledge and expertise in Set-up, Configure, Maintain, Support the following systems or implementation concepts:

- IP Telephony and IPCC components

- SIP, SCCP and RTP and General VOIP communications

- Call Manager for Unified Contact Center Enterprise