Assistant Vice President - Information Technology - Healthcare

Urgent vacancy for the position of AVP iT with a multinational healthcare solutions company

Location : Mumbai / Chennai / Ahmedabad

Key Responsibilities;

- Provide direction and leadership to Internet Operations and Information Systems staff, including hiring, training, mentoring and developing metrics.

- Develop and document annual and long-term technology plan that incorporates and ties directly to the organization vision and strategy. Review and update this plan (at least on a quarterly basis) to reflect changing needs, priorities, and available technologies.

- Identify, innovate and execute business ideas to improve division goals and targets.

- Initiate, manage, and take ownership of strategic dialogues with other teams in the organization.

- Takes ownership and responsibility for the productivity of the team, and improving service excellence.

- Evaluate technology and vendor strategies (on-site, hosted, cloud, outsourced models) to meet the infrastructure requirements within approved budget of all systems supporting internal and external customers.

- Partner with other technology teams in defining and maintaining processes and procedures regarding disaster recovery, capacity planning, change control, security, problem resolution, performance management, and availability.

- Work with approved vendors to extract future technology direction, understand market trends and to form strategic partnerships.

- Work with application teams on design and operations issues, including capacity planning, ITIL, change control, security, business continuity, problem resolution, performance, availability, service desk and other areas.

- Developing and Implementing infrastructure services components of office expansion and move projects.

- Will also be responsible for :

- O&M for ILD domestic & international network,

- Domestic & International circuit management;

- International TDM/IP Interconnect ;

- Network diagram & configuration control

- Network Security control;

- Network MIS, Audit and payments

- Network planning for International and national Capacity for Equipment/ BW

- Network resource optimization

- Documentation and SOP as per Idea guidelines

Key Skills Required :

- Must have experience and high level of knowledge and expertise in Set-up, Configure, Maintain, Support the following systems or implementation concepts:

- IP Telephony and IPCC components

- SIP, SCCP and RTP and General VOIP communications

- Call Manager for Unified Contact Center Enterprise

- Networking Devices, Routers, Switches and issues with routing call traffic across WAN technologies

- CVP or IP-IVR or Script Editor experience for Unified Contact Center Enterprise

- Unified Contact Center Enterprise Configuration Manager

- CTI Desktop Solutions

- Unified Intelligence Center or Unified Contact Center Enterprise Telephony Reporting

- IP Telephony and IPCC components