Assistant Vice President - Human Resources Help Desk

HR Help desk -Assistant Vice President

Assistant Vice President Expectations:

- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.

- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.

- Take ownership for managing risk and strengthening controls in relation to the work done.

- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.

- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.

- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.

- Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.

- Influence or convince stakeholders to achieve outcomes.

To be a successful Lead - HR Helpdesk, you should have experience with:

- Driving the end-to-end service delivery for the HR Operations Helpdesk team, partnering collaboratively with the Service Delivery Lead to ensure that any escalated issues are handled swiftly and efficiently and that any stakeholder feedback is incorporated into the service offering.

- Effective utilization of resources to optimize the performance, cost, risk, and resilience of the service.

- Driving a Consistently excellent mind-set/culture across all teams; through ongoing reviews and maintenance of the service catalogue with relevant stakeholders.

- Leading and managing the delivery team, including ensuring appropriate colleague development and succession plans are in place for all roles across the team.

Some other highly valued skills may include:

- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.

- Strong interpersonal skills and ability to communicate information clearly and appropriately for the needs of the audience, including management if applicable, in a non-technical way.

- Demonstrable experience of managing team performance by delivering against SLAs, and service reporting on this

- Take ownership for managing risk and strengthening controls in relation to the work done.

Desirable skills/Preferred Qualifications:

- Experience of working in a HR Shared Services/Operational environment managing a Global service across multiple regional teams and a broad group of stakeholders

- Strong written & verbal communication and presentation, high quality papers providing clear updates. Strong problem-solving skills. Able to identify and collaborate effectively with relevant stakeholders and gather, review, and interpret complex data in order to identify a proposed solution.

- Knowledge of HR Systems like Workday, SAP, Service now etc.

- Experience with Workforce Management tools (such as ActiveOps)