Assistant Vice President - Facilities & Administration - BPO

Assistant Vice President (AVP) Facilities & Administration

Role Overview:

The AVP of Facilities & Administration will oversee and manage all aspects of facilities management, administration, and workplace operations to ensure seamless support for business operations in a dynamic BPO environment. This role requires strategic leadership, operational excellence, and the ability to manage diverse teams and vendors while maintaining cost efficiency and compliance with industry standards.

Key Responsibilities:

1. Facilities Management:

- Oversee the maintenance, safety, and security of multiple office facilities across locations.

- Develop and implement policies for effective space utilization, infrastructure planning, and workplace optimization.

- Manage vendor relationships for facilities services, including housekeeping, maintenance, security, and utilities.

- Ensure compliance with local and national regulations, including environmental, health, and safety standards.

- Plan and execute office relocations, expansions, and refurbishments as required.

2. Administration:

- Manage day-to-day administrative operations, including procurement, inventory management, and travel arrangements.

- Implement best practices and standard operating procedures for administrative functions.

- Lead and monitor service delivery of admin teams to ensure high levels of employee satisfaction.

- Prepare and manage budgets for facilities and administration, ensuring cost optimization.

- Oversee records management, documentation, and regulatory filings related to facilities and admin functions.

- Crisis Management & Business Continuity

- Develop and execute business continuity plans, including disaster recovery and emergency preparedness.

- Manage risks associated with facilities and administrative operations, ensuring minimal disruption to business processes.

- Oversee crisis management efforts, including pandemic-related protocols and safety measures.

3. Leadership & Team Management:

- Lead and mentor teams across facilities and administrative functions to ensure high performance and professional growth.

- Drive a culture of accountability, innovation, and customer-centric service delivery.

- Collaborate with cross-functional teams, including IT, HR, and Operations, to align facilities and admin services with business goals.

4. Stakeholder & Vendor Management:

- Engage with internal stakeholders to understand and address facility and administrative requirements.

- Negotiate contracts and manage vendor performance to ensure quality services and cost-efficiency.

- Ensure timely renewals of leases, contracts, and licenses for facilities and administrative services.

Required Skills and Qualifications:

- Education: Bachelor's degree in Business Administration, Facilities Management, or a related field. MBA or equivalent is a plus.

Experience:

- 12+ years of experience in Facilities & Administration, with at least 5 years in a leadership role.

- Proven experience in the BPO industry managing multi-site operations.

Technical Skills:

- Strong knowledge of facilities management tools, compliance regulations, and best practices.

- Proficiency in budgeting, cost management, and vendor negotiations.

- Familiarity with workplace technology solutions, including access control, security systems, and energy management.

Soft Skills:

- Strong leadership and team management abilities.

- Excellent communication and interpersonal skills.

- Problem-solving mindset with a focus on continuous improvement.

- Ability to handle high-pressure situations and drive results in a fast-paced environment.]

Key Competencies:

- Strategic thinking and ability to align facilities and admin functions with business objectives.

- Expertise in managing large-scale operations in the BPO industry.

- Ability to adapt to emerging trends in workplace management, including sustainability

Preferred Qualifications:

- Certification in Facilities Management (e.g., FMP, CFM) is an added advantage.

- Experience in managing workplace transformations and implementing smart building technologies.

- This role offers a unique opportunity to drive operational excellence and create a workplace environment that supports employee productivity and satisfaction in a rapidly evolving BPO industry.