Assistant Vice President - Customer Success - IT

AVP- Customer Success

- Build a strategic framework for learner engagement in order to meet program objectives

- Conduct analysis on identified metrics and perform a post-implementation evaluation on key performance and business metrics

- Strategically design and review weekly and monthly reports

- Collaborate with the advocacy team to create user personas and build out user flows

- Collaborate effectively with the content team to understand new and upcoming content and integrate those in engagement frameworks

- Design and review learning calendar strategy at the macro level

- Draw insights from data to understand learner consumption patterns

- Ensuring quality standards are maintained for campaigns across channels

- Spearhead client communication for strategic decisions and actions to be taken

- Define clear goals for the team and ensure the client is in alignment