Assistant Vice President - Contact Center Solutioning - BPO/ITeS

Role : AVP - Contact Center Solutioning - BPO / ITeS

Location : Mumbai/Pune/Gurgaon/Bangalore

Job Description:

- Work with all relevant internal and external stakeholders to strategize, create and propose best in class solutions that address problem statements/business objectives.

- Provide consultative services for current business challenges and provide industry domain led solutions.

- Liaise with cross functional teams and Subject Matter Experts like operations, quality, finance, technology, transition, Human Resources etc. for the creation and design of solutions for prospective and existing clients.

- Ensure that the RFPs/RFIs response clearly articulated, in the best possible manner, Companie's value proposition and credentials to service to client's specific requirements across geos with domain offerings.

- Lead the end-to-end RFP/ RFI process for specific deals allocated in the Industry practice.

- Participation in special/strategic projects from time to time.

- Strive towards attaining the allocated revenue targets allocated.

Education Qualification/Work Experience & Skills:

- BCom/BSc, BE/MBA with overall experience of 8 to 12 years, with at least 4 to 6 years of relevant experience in Contact Center solutioning with BPO / ITeS Organisations.

- Strategic Thinking and Analytical ability.

- Deep understanding of the Travel Domain.

- Strong execution orientation and problem solving ability.

- Ability to work effectively as part of team.

- Experience in a Solutions role required.

- Proven client management skills.

- Ability to handle high pressure situations and multi-task.

- Ability to understand customer requirements in the travel domain and provide appropriate solution.

- Co-ordination and program management skills to interface with various stakeholders.

- Excellent written communication skills.