Job Purpose :
- Direct all recovery action and strategies across the various recovery channels and products.
- Meet the Recovery Plan for the year and ensure that the recovery team contributions help achieve Credit Cost numbers.
- Ensure that expense plans are met for the unit.
- Share & implement best practices that are working across the market and implement champion challenger programs.
- Provide feedback to Senior Manager Recoveries, Head CCRD and Head Retail Credit on portfolio quality and emerging trends.
- Must ensure that he will manage the administrative functions as the primary interface for CCRD and engage other stakeholders and departments to enable smooth function of the COE.
- Must ensure appropriate engagement with HR and other units to ensure talent management process and policies in place to combat attrition and improve employee engagement and motivation.
Requirements:
- Sound understanding of collection and recovery practices, by practical experience in the credit operations or collection and recovery department.
- Systems and procedures used in the management of large, central operations.
- People management and team building.
- Understanding of the international aspect and implications of debt collection, tracing and agency management structures.
- Technical expertise, gained through - on the job- experience
- Knowledge of personal banking products and services
- Good numerical skills
- Minimum of 10 to 12 years of relevant collections experience with at least 4-5 years of team management experience. Should have managed large teams of at least 35-40 employees
- University graduate/Post Graduate
- UAE collections experience will be a distinct advantage
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