Assistant Vice President - Chat Operations - BPO

The Ops Sup Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

- 6-10 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage)

- Extensive knowledge of the Client Onboarding processes

- Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements

- Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products

- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

- Proven organization and time management skills

- Consistently demonstrates clear and concise written and verbal communication skills

Education:

- Bachelor's degree/University degree or equivalent experience

- Master's degree preferred

- Candidates with BPO/KPO- voice/Non-voice/Chat operations will be the right fit