Assistant Manager - Transition - Telecom Domain - BPO/KPO

- Experience in managing large/mid-sized transition across the telecom domain

- Lead and manage various transition end-to-end within the organization

- Ability to work on multiple projects/transition simultaneously

- Manage the expectation of the client and various stakeholders during transition

- Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders

- Define project success criteria and disseminate them to involved parties throughout project life cycle

- Create transition/project plans, define project milestones to be executed by project teams, while ensuring the optimal use of resources to meet the objectives

- Strong people management skills to liaise with vendors, clients and application teams

- Excellent communication skills

- Coach, lead and manage the project team resources

- Effectively collaborate and communicate with the stakeholders and ensure client satisfaction

- Conduct due diligence/ discovery related activities at client site and be able to comprehend business related activities of the client and then document these in the form of a due diligence report along with recommendations and next steps

- Ensure adherence to project plans, documentation requirements and project timelines

- Risk management and mitigation planning

- Change management strategy and implementation

- May Provide first level of supervisory management to a work team that includes professional roles

- May also supervise technical and administrative staff. Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision

Education: BE (MBA) Diploma - BE Equivalent, Relevant Experience - 4-8 years

Certification - PMP/PRINCE 2