Assistant Manager - Transactional Quality - Healthcare/RCM

Assistant Manager- Quality (Healthcare/RCM)

Candidate should have Transactional Quality experience in a Healthcare/RCM environment.

Job Description :

- Meet and exceed Client Metrics: External & Internal Quality Metric should be consistently Green

- Take complete responsibility of performance on the Quality and SLA/KPI metrics

- Drive/identify improvement areas in assigned area/project

- Drive customer impacting projects and bring efficiency & effectiveness.

- Be able to collaborate with operations, Training and other stake holders for the delivery as per SOW requirements.

- Develop controls to minimize external and internal escalations.

- Overall implementation, planning and improvement of the Transactional Quality Framework

- Set up, improve, drive and streamline monitoring, feedback & other internal processes related to Training and Transactional Quality.

- Introduce metrics to monitor quality and report to the management on improvements necessary to meet customer and industry standards.

- Responsible for leading, motivating and supervising the team of quality analysts assigned.

- As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results.

KRA : Quality assurance & feedback for the client (Must have GOOD communication skills and good knowledge about operation terminologies)

Shifts : US Shifts

Salary : Negotiable basis the years of relevant experience.