Assistant Manager - Training & Quality - Security Segment - BPO

Salary offered: 8 - 10 LPA

Summary

The Training & Quality Manager is primarily responsible for driving performance to provide high-quality customer results in Security department, in accordance with business priorities and targets. As a Training & Quality Manager, you will achieve results through people and process training, focusing on quality, behavior, and accountability which will form the backbone of our training and coaching strategy. This role is at the heart of creating an environment for six sigma tools and effective training strategies. The role of Training & Quality Manager within the security Team offers an exciting opportunity to work in a challenging and stimulating environment, providing excellent service and contributing to organizational goals and objectives.

Job Responsibilities

- Deliver in-house-designed or customized training programs using creative training methods

- Own the development & Succession plan of the regional training team

- Design, customize training programs to meet and exceed the needs of the business units

- Conduct TNA and TNI to track the performance of learners on the field.

- Own and drive Employee orientation as part of on boarding.

- Travel to various locations for training delivery & review.

- Organize and monitor operations and systems training, and internalize product training.

- Driving quality tools like lean six sigma

- Drive new learning initiatives and centralized programs for business as a whole.

- Work with content development team & design training curriculum on process specific business requirements

- Best practice sharing and calibration with other teams.

- Demonstrate you have the ability to instill a strong work ethic in your team creating a collaborative environment to achieve the team goals

Skills Required

- Graduate in any stream/Post Graduation is added advantage

- 4-7 years of experience in consumer finance/insurance / Banking

- Previous Risk & Fraud training experience would be given preference