Assistant Manager - Trainer - Retail Business

Job Role:

- Manage and deliver the new hire training in the brand/s

- Plan and organize product training in collaboration with product heads, buyers to ensure that the team in store is trained on the product at all times.

- Deliver training to enhance customer service in the stores

- Assist operations in grooming people for growth programs

- Maintain and be accountable for all MIS of training for brand/s

- Monitor the compliance of customer service standards

- Conduct periodic internal customer experience audits

- Coordinate with Mystery Audit Agencies and preparing store audit report & periodic analysis.

- Analyse customer feedback received on internal and external platforms, prepare and execute plans to address the gaps

- Prepare training content for the Learning Management System (LMS) / direct delivery

- Assist Training Managers to administer and manage training across all brands.

- Assist with training delivery where required virtually and face to face

- Facilitate all communication with store team members on all aspects of training

- Attend training along with senior Trainers and assist in training delivery where required.

Required Skills:

Technical:

- Good knowledge of MS Office with a good understanding of excel, word and PowerPoint Ability to maintain all data accurately; good knowledge of data analysis, report writing

Behavioral :

- Good communication both verbal and written

Quick Response, execution focussed

- Good Interpersonal skills

- Creative mind set and digital inclination /orientation