Assistant Manager - Service - Water Heaters & Purifiers

Position Summary:

- Service responsibilities for Water Treatment (purifier)/ Water Heater, Monitoring Service Delivery, support to service provider & Sales network, Implementing process & system, Revenue Generation, customer satisfaction.

Essential Functions/Responsibilities:

- Meet CSAT & service delivery target as per organization YOY target.

- Maintain Service Delivery operations for location.

- Dealers/ Distributors/ Customers visits.

- Planning for spares/accessories for branch & ASPs.

- Regular Product & soft skill training for direct/ASP/DS team.

- Development of service infrastructure for location.

- ISO, ASP review & improvement actions.

- Dealer defectives management as per organization policy.

- Leading, managing & monitoring the performance of technicians to ensure efficiency

- Monitoring of CRM on regular basis for smooth service operations and pending calls.

- Responsible for claim settlement for all the ASPs before 15th of every month.

- Yearly revenue target as per yearly budget.

- Monthly report as per business requirement.

- Service expansion as required, ensure 100% service coverage.

- Regular Quality feedback to support organization to have continuous improvement