Assistant Manager - Sales Support - FMCG

Job Description :

- Will report functionally to Sales Head & administratively to G M -Works

Responsible for the following :

- Will attend the customer complaints and provide a suitable solution to satisfy the customer.

- Will prepare CAPA and carry out root cause analysis of complaints.

- Will evaluate the quality of competitors' products and Quality standards

- Will be responsible for customer management for quality issues.

- Will assist in understanding customer requirement for product development.

- Prepare customised formats of COA as per specific requirements and maintaining of same.

- Filling all the required documents for new customers' enrolment.

- Coordination for customer audits and follow up for closure of NCs.