Assistant Manager - Retention - Customer Service

We have an opening for Assistant Manager - Retention (Women) - Customer Service with a Leading MNC Giant in Mumbai. Please find enclosed a brief for the Same. If interested please share your contact / CV to discuss further on the Opportunity.

Position: Assistant Manager - Retention (Women) - Customer Service

Company: A leading MNC Giant

Location: Mumbai

Qualification: Graduate or MBA (Full Time)

CTC: 6 to 9 lacs

Exp: 4 to 8 yrs

Age: Less than 30 yrs.

Job Description.

ROLE PURPOSE:

- To Monitor all Proactive Retention activities

- To map Productivity and Team efficiency across all predictive retention processes

- Vendor Management & Adherence to SLA

- Rollout and Maintenance of New Processes

- Initiate process improvements with an objective to control churn.

- Manage the Retention Backoffice

- Analyzing and identifying of the potential Threat Base

- Driving activities and Campaigns to help Churn reduction

- Vendor Management: Foster Vendor Relationship for quick and complete rollout of Vodafone requirements

- Driving Targets: To drive efficiency for achieving the set Targets and SLA's from the vendor

- Team Management & Development: Team Management and Development for increasing efficiencies New Activities

- Development and Implementation: To evaluate new activities to protect customers to prevent them from coming into churn bucket

- Reporting/Analytics: Reports and analysis on retention processes.

Kumar