Assistant Manager - Recruitment - F&A & Insurance Process - BPO/ITeS

This role is primarily responsible for front-line hiring for Voice & Non-Voice processes at the executive & support level in the organization.

Essential Functions

- Should be excellent in Sourcing, primarily for F&A and Insurance areas.

- This may be an Individual contributor role or may be a very small team to manager. Should be open with both.

- Hiring for Large Volumes

- Ensure that the assigned targets are met in accordance with SLA and Internal standards

- Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence

- Ensure adherence to established attendance schedules

- Ensure adherence to Company Policies and Procedures

The performance parameters include the following:

- Meeting set targets on a monthly basis

- Offer to Joining Ratio of the Offers made

- Number of candidate hired who clear the Post FVT assessment

- Number of defects against number of Offers made

Primary Internal Interactions :

- Team for the purpose of coordination

- Assistant Manager for escalations, unresolved issues, appraisals and reviews

- Manager for solving the issues unsolved by the immediate supervisor

- Operations and Support hiring managers - for the purpose of Recruiting candidates for their processes and for calibration purposes

- Finance and Commercial departments for settling vendors payments, own imprest bills etc.

- Customer Experience Analysts and Trainers for the purpose of Voice Capability assessments

Primary External Interactions :

- Should be excellent in Sourcing, primarily for F&A and Insurance areas.

- This may be an Individual contributor role or may be a very small team to manager. Should be open with both.

- Hiring for Large Volumes