Assistant Manager - Reconciliation - BFSI

Assistant Manager - Reconciliation

- The Assistant Manager is responsible for managing the oversight of all functions between the UK and India. It will be the responsibility of the Assistant Manager to gather information, working closely with the management team in the UK and management team in India, in order to gauge the level of oversight required and help design the procedures to ensure it is carried out effectively.

- The role will involve significant interactions between customers across the wider business. They need to maintain and strengthen relations between India & UK and its stakeholders to ensure that high levels of customer service are maintained at all times.

- Another important part of the role will be leading / assisting in project initiatives from process modifications to implementing industry initiatives. They should have good working relationships with Technology and Change Management teams to achieve successful project completion.

- To provide functional oversight over the day to day activities of the India and UK teams, monitoring exceptions and liaising with teams in UK and external Custodians.

- To continue to build upon key relationships with Stakeholders, Custodians and legal counsels amongst others.

- Support in the management of the Custodian relationship. Compile relevant stats in order to conduct face to face meetings with Custodians in order to ensure accurate scoring is maintained and SLA's are adhered to.

- Assist with the design and implementation of the oversight function.

- Define the customer service standards in the oversight function document. The measurement of customer service standards should be managed from procedures defined in the oversight function document also.

- Review of the daily or periodic control reports, liaising with India and UK teams as appropriate.

- To assist in the development of team members by maintaining training plans, and providing input to managers for delivery of six monthly appraisals.

- Support India/UK team with escalation of any issues or exceptions that cannot be resolved in a timely manner.

- Support the implementation of new accounts with non-standard setup. E.g. work with transitions and technology to build arrangements to cater for the on-boarding of clients who use Custodians that use non-standard data messaging methods.

Experience and Qualification :

- Master or Bachelor degree in Accountancy, Finance, Economy or equivalent from a recognized university.

- Candidate must be working towards or be fully N2 (IOC) compliant within the meaning of Training & Competence

- Extensive knowledge of Cash, Securities reconciliation, both Custody and unitized, transaction processing and production of Institutional monthly client reports/reconciliation from an operational perspective.

- 2- 4 years knowledge of industry and Funds product knowledge.

- Previous experience of cash / securities reconciliations and transaction processing is essential.

- Proven ability to coordinate with various staff for operational support activities of the unit.

- Demonstrate a thorough understanding of the Frontier, Invest One, and systems (or any other application necessary for the function of the team) and use this knowledge to help in the development of other team members

- Be able to identify areas of risk, propose solutions, design training material and support training to the wider team.

- Proven ability to communicate and work with all levels of personnel.

- Be able to self-motivate. Independently manage the delivery of their specified goals and seek at all times to follow up on opportunities to develop the team.