Assistant Manager - Quality/Process Excellence - Client Advisory Services

Job Title: Assistant Manager - Quality Control (Pex)

Team Overview:

The Client Advisory Services team is a rapidly growing group that partners with clients to deliver exceptional accounting and technology services. Our services include outsourced accounting, financial statement close assistance, virtual controller/CFO services, and accounting technology solutions.

We aim to exceed client expectations by leveraging talented professionals, cutting-edge technology, and efficient processes.

Position Overview:

We are seeking a highly experienced Quality Control professional with over 8 years of experience in the Finance & Accounting process. The ideal candidate will bring exceptional attention to detail, urgency, and the ability to work independently while collaborating with managers and leadership. You will play a pivotal role in developing and implementing Quality Control frameworks to drive process improvement and excellence.

Responsibilities:

- Quality Control Framework & Process Implementation

- Develop, implement, and maintain Quality Control processes and procedures.

- Ensure quality frameworks are operational post-issue resolution.

- Conduct statistical data analysis to identify trends, issues, and improvement opportunities.

- Collaborate with industry verticals to recommend solutions for quality issues.

- Design, implement, and refine testing processes to identify potential issues.

Compliance & Documentation:

- Create and maintain detailed documentation for Quality Testing of accounting activities.

- Coordinate Standard Operating Procedures (SOP) documentation in collaboration with Process Owners.

- Conduct Process walkthroughs, tests of design, and tests of effectiveness to evaluate control compliance.

- Coordinate quarterly review and certification of Detailed Desk Procedures.

Monitoring, Reporting, and Improvement:

- Monitor quality metrics such as defect rates, quality ratings, and customer satisfaction.

- Report findings to management and propose actionable improvements.

- Prepare and present quality reports to stakeholders.

- Foster a culture of quality awareness across the organization.

Collaboration & Mentorship:

- Collaborate across teams within the Client Advisory Services vertical.

- Provide mentorship and coaching to team members.

- Conduct "Know Your Controls" sessions to promote compliance awareness.

Client & Team Interaction:

- Maintain positive relationships with clients and colleagues.

- Represent and promote the Firm positively and professionally.

Required Skills and Qualifications:

Educational Background:

- Accounting degree (B.Com (General) / B.Com (A&F)), MBA, M.Com, CA, or CMA (Intermediate).

- Certification in Lean Six Sigma / Six Sigma Black Belt / Quality Management is a plus.

- Work Experience:

- 8+ years in Quality Control, Finance, and Accounting processes.

- Hands-on experience with U.S. GAAP, Accounts Payable/Receivable, GL close, and financial reporting.

Technical Expertise:

- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Visio, Project).

- Experience with accounting tools like QBO, Yardi, NetSuite, and Sage Intacct is an advantage.

Key Competencies:

- Strong attention to detail and accuracy.

- Excellent communication, documentation, and presentation skills.

- Proven leadership and mentorship abilities in a dynamic environment.

- Strong problem-solving and analytical skills.

- Ability to manage multiple priorities and meet deadlines effectively.