Assistant Manager - Planning & MI - Insurance

Role Description:

Manage a team of Reporting & Automation Analysts who have the ability to understand the capabilities of various tools (BI - Qlikview, Tableau, Advance Reporting/RDBMS Applications - SQL, Reporting & Automation - VBA, MS - Excel, MS - Access, MS - PowerPoint, MS - Share Point, etc.) and how the team can utilise them to deliver best in class Reporting & Business solutions, User Developed Applications/tools (UDAs) for the business

Self-starter, who should be able to lead, improve, innovate and automate key aspects of Reporting (from Strategic to Tactical layer), Workforce Management and Automation

Responsibilities:

Manage the Reporting & Planning team, ensuring that staff are managed, trained, and motivated to meet organizational and personal objectives

- Should be at ease in managing high stress, fast-paced environments with emerging and multiple responsibilities in an unstructured environment

- Expertise in People (building team/individual capability). Process (understand, streamline, improve and automate) and System Management (use and build advanced application for Reporting, Workforce Management and Automation)

- Track, Manage, Improve and Utilize the overall resources/capacity of the team to maintain contingency and flexibility in the light of changing business demands

Requirements:

Broad experience working within a MI / BI / Planning space, with strong experience of management reporting and analysis (strategic to tactical layer)

Excellent communicator with strong interpersonal skills and gravitas to facilitate effective working relationships with staff

Ability to pay attention towards the qualitative and quantitative aspects of delivery

Ability to accept challenges and tackle difficult situations and meet the expected goals

Strong customer focus

Excellent analytical skills with intellect to both develop and challenge explanations and arguments

Good knowledge of and attention to detail

Experience working and managing relationships with remote teams

Proven track record of process improvement and successfully implementing change

Energy, enthusiasm, drive and flexibility to work on multiple high priority tasks

Adaptable to change and ready to work in a challenging and often pressured environment

Good time management skills essential to manage workload and prioritise tasks

Excellent facilitation and influencing skills with senior stakeholders

Problem resolution / incident management experience

Proven ability in delivering numerically based projects either via staff or other stakeholders

Capability to identify process improvement opportunities through automation

Good in planning & forecasting, performance management and KPI/Balance score card modelling

Technical Expertise:

Graduate/Post Graduate/MBA

Certification/attended training courses in SQL Reporting (mandatory), VBA Macro's and any BI tool like

Microsoft BI/Qlikview/D3JS/HTML (preferred)

At least 4 - 6 years of relevant experience as per above requirements

Experience in analytical / MI & Planning role preferably within financial services/BPO/KPO

Strong track record of delivery against stretching objectives

Experience of tool development and automation using VBA as front end and Access/SQL as backend

BI - Qlikview / Tableau experience desirable

Extensive knowledge and experience of various MI / BI tools (such as Qlikview, Tableau, SAS, SQL, VBA, Business Objects, etc)

Thorough competency on data analysis, manipulating and processing experience in data management environment

DBMS and RDBMS (SQL server/Oracle and MS - Access)

Thorough hands on knowledge of the MS Office Suite (especially advanced excel & PowerPoint tools)