Assistant Manager - P&C - Insurance Broking Firm

Mandatory ask:

- 6+ years overall work experience with at least 2+ years' team management experience in P&C claims/open to uk shift

Position Summary:

- The job holder will have responsibility of a Team Manager in respect of all relevant technical/operational processing activity and direct assistance of underwriting teams wherever required.

- People management, performance management appraisals, client interaction etc will be the key deliverables.

Primary Responsibilities:

- Monitor the performance of a team of Claims adjusters and provide timely feedback.

- Should have experience in end-to-end claims, and experienced in claims adjudication and adjusting.

- Conduct employee performance review.

- Assist with professional development of the team.

- Set objectives and manage the progression of the team.

- Coordination with Internal Customers like Underwriting Ops Team, Process Excellence team, etc.

- Streamline and maintain the flow of work.

- SLA adherence.

- Preparation and review of reporting packs, sr. management and stakeholders.

Additional Responsibilities:

- Ensure appropriate performance metrics in place and that these are accurately reported and adhered to.

- Identify issues and implement appropriate remedial action including training of new and existing staff.

- Identify and implement opportunities for streamlining Claims. Activity.

- Ensure Standard Operating Procedures and User Guides accurately reflect current procedures.

- Help to facilitate and monitor new activities that are transitioned to the service provider.

- Assist with the investigation and resolution of any data quality issues that are raised.

- Assist with the testing and roll out of new IT initiatives.

Skills & Competencies:

- Effective communication skills.

- Strong people management skills.

- Sound knowledge of property and casualty underwriting.

- Commercial awareness, with a knowledge of the insurance market and external changes which would impact on our business.

- Problem Solving - Ability to find solutions and guide teams in difficult and complex situations.

- Decision Making - Ability to come up with logical options to facilitate teams to take a decision.

- Basic knowledge of regulatory and legal compliance issues.

- Excellent numeric, analytical and written skills.

- Effective prioritization and organizational skills.

- Good IT skills, including Microsoft Word, Excel and Outlook.