Mandatory ask:
- 6+ years overall work experience with at least 2+ years' team management experience in P&C claims/open to uk shift
Position Summary:
- The job holder will have responsibility of a Team Manager in respect of all relevant technical/operational processing activity and direct assistance of underwriting teams wherever required.
- People management, performance management appraisals, client interaction etc will be the key deliverables.
Primary Responsibilities:
- Monitor the performance of a team of Claims adjusters and provide timely feedback.
- Should have experience in end-to-end claims, and experienced in claims adjudication and adjusting.
- Conduct employee performance review.
- Assist with professional development of the team.
- Set objectives and manage the progression of the team.
- Coordination with Internal Customers like Underwriting Ops Team, Process Excellence team, etc.
- Streamline and maintain the flow of work.
- SLA adherence.
- Preparation and review of reporting packs, sr. management and stakeholders.
Additional Responsibilities:
- Ensure appropriate performance metrics in place and that these are accurately reported and adhered to.
- Identify issues and implement appropriate remedial action including training of new and existing staff.
- Identify and implement opportunities for streamlining Claims. Activity.
- Ensure Standard Operating Procedures and User Guides accurately reflect current procedures.
- Help to facilitate and monitor new activities that are transitioned to the service provider.
- Assist with the investigation and resolution of any data quality issues that are raised.
- Assist with the testing and roll out of new IT initiatives.
Skills & Competencies:
- Effective communication skills.
- Strong people management skills.
- Sound knowledge of property and casualty underwriting.
- Commercial awareness, with a knowledge of the insurance market and external changes which would impact on our business.
- Problem Solving - Ability to find solutions and guide teams in difficult and complex situations.
- Decision Making - Ability to come up with logical options to facilitate teams to take a decision.
- Basic knowledge of regulatory and legal compliance issues.
- Excellent numeric, analytical and written skills.
- Effective prioritization and organizational skills.
- Good IT skills, including Microsoft Word, Excel and Outlook.