Overall 6 years' in IT Infrastructure experience with minimum 3 years in Citrix Desktop Virtualization & VMWare/Azure (Microsoft)
Job Description :
- Proficient in Desktop & Server Virtualization.
- Basic understanding on storage and connectivity fundamentals.
- Work on Desktop & Server Virtualization along with L2 & SMEs.
- Work on major incidents and provide permanent fix of it.
- Document RCAs of major incidents.
- Prepare POA and implement major changes in infra.
- Work on incident \ issues escalated by L2 team and provide permanent fix.
- Work on creating LUN, Shared storage and mapped to Hypervisor.
- Work along with OEM during major incidents and share relevant logs, implement solutions provided by OEM.
- ITIL Aware (specially around Incident /Problem /Change Management)
- Good team player and able to mentor L2 & L2 team.
- Manage SLA and Availability of Services
- Excellent communication (written/oral) & presentation skills.
- Strong Problem Solving and Analytical skills.
- Ability to interact with internal/external clients and handle escalations.
- VMWare Server Virtualization (Good to have)
- Good understanding of storage (Good to have)
Qualifications :
- Any Engineering /Diploma/BSC/MCA / MCM (with IT specialization)
- Certification MCP / CCA must
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