Assistant Manager - Operations

Responsibilities

- Plan & lead end to end Operations while ensuring quality, productivity & budget objectives.

- Work with vendor partners in delivering operational process execution at scale, jointly plan and problem solving to provide evolving scale and continuous improvement

- Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be done to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.

- Ability to set and achieve timelines for tasks: Set realistic and stretching performance expectations for self and others. Regularly reviews progress and acts to ensure optimal results for the business.

- Analytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

- Establish KPIs, monitor the ongoing operations and improve performance against set goals

- Lead and mentor junior associates, ensuring the team is performance driven and aligned with business goals

- Form, document, and optimize business processes

- Oversee and assist with sending and receiving B2B shipments

- Manage shipping errors, vendor relations, costs of platforms & services leveraged by the business

Skills Required

- Interpersonal & Negotiation

- Technical Understanding

- Analytical Skills

- Problem Solving Skill & Techniques

- People management experience. (Experience in handling big teams located in different cities is highly desirable)

- Experience in handling live operations. (Wherein real-time decision making capacity)