About our client :   Our client is a leading business process and software services provider serving multiple industries with key focus on the financial services industry.   JD :   Skill and Behavior Traits :  - I Domain expert in Mortgage Servicing - Default Servicing  - Computer skills - Windows OS, MS office 2003, Black Knight(MSP/Fidelity) or Other Mortgage Servicing Applications  - Excellent comprehension of written English   - Excellent written & verbal English communication skills  - Should understand Customer Quality & Productivity expectations  - Quick Learner and adapt to changes quickly  - Strong Reporting skills using Microsoft office and Microsoft VISIO  - Strong monthly performance management to improve overall team performance and customer satisfaction  Pre-requisite for the Role :  - Understanding of Mortgage Servicing   - Advanced MS Visio and MS Power point skills  - Ability to absorb, retain, and apply large amounts of procedural information quickly   - Ability to effectively plan, organize and prioritize work independently and to also contribute to the overall success of the team  - Candidate should have sound knowledge of Default Servicing processes like Bankruptcy or Foreclosure and Loss mitigation(working knowledge of Reinstatement / Repayment Plan / Forbearance/ Short Sale / Deed-in-Lieu & Foreclosure Sale)  - Knowledge of Retention Workout like Delegated Non Modification Options, Delegated Modification Options(HAMP, HARP and Principal Forgiveness)  - Knowledge of Liquidation Workouts, Liquidation Options & Non Delegated Liquidation Options  - Knowledge Claim Review or Evaluation process and events following Claim review like Claim Fulfillment, Issue intent to Deny or an Issue an Intent to Rescind   - Knowledge of Claim Initiation Procedures Claims Filing, Claims format & Timeline Summary, Claim Documentation procedures, Reviewing a Perfected Claim, Determine missing document for claim denial   - Knowledge of Default Management solutions like Collateral Document analysis, Lien Position Validation, Delinquent Tax Search, Flood and Hazard Verification, Appraisal Review & Data Validation  - Knowledge of settlement services including Document preparation, Document Review, Deed Penetration and Recordation  - Experience in Review and analysis of borrower's financial package, including income and expense worksheet, hardship letter, bank statements, pay stubs, credit report and other supporting information to determine available cash flow for debt servicing   - Candidate should be able to identify, assist and implement new process improvements  - Flexible for Shift rotations and 5 days a week working  Essential duties and responsibilities include the following :   - Lead the Mortgage Servicing processes team on Operations management, domain and industry knowledge, Sound knowledge of Servicing Processes mentioned above   - Engage with the customer on a frequent basis to be able to hold performance review meetings, handling escalations, represent the line of business in periodic management meetings   - Supervise & manage Team & workflow, have periodic review with the team, coach & mentor   - Ensure accuracy of teams by undertaking appropriate checking and monitoring of work  - Monitor staff performance and provide relevant input to manager for team performance management process  - Provide training and coaching to staff at all levels to ensure their process knowledge is at an appropriate level  - Identify, assist and implement process improvements  - Maintain and implement personal development plan in partnership with immediate manager  Compliance : To ensure that you understand and adhere to the organization's Code of Conduct and, where appropriate, comply with all relevant regulatory policies. This includes completion of any mandatory training requirements  Performance Management : To track & record team performance & service level performance & implement preventive actions on any error trends

Bangalore

Pune

Assistant Manager - Mortgage Operations - BPO 

Assistant Manager - Mortgage Operations - BPO  ,Job Description for Assistant Manager - Mortgage Operations - BPO  in InnoQuest Consulting in  Bangalore Pune for (6-10) years of experience. Apply Now!

Job Description for Assistant Manager - Mortgage Operations - BPO  in InnoQuest Consulting in  Bangalore Pune for (6-10) years of experience. Apply Now!