Assistant Manager/Manager - Tele Collection - Outbound - BFSI

Should be able to manage the day to-day planning,Operational challenges,problem-solving of a team of agents. ensure service level components, Standards and targets, Should be able to develop the team,

To ensure delivery of a consistently superior customer experience by highly knowledgeable. To offer creative out of the box solutions.

Delivery of team collection targets,service level components,quality and productivity targets & indicators. People Management,including all HR related issues,as well as staff development.

Operational Management:Managing the floor,adherence to schedule ownership and problem resolution.

Call monitoring, coaching and feedback,responsible for delivery of the defined customer experience in every call.

Training and development of staff. Motivation,leadership for a team Leaders agents and developing future leaders.

Recommendations for product and process development based on customer feedback and analysis of the same.

Dialer Management.

Should have handled Outbound process.

Should have handled 300 FTE's with 10 TL

Salary offered: 10 - 12 LPA