Assistant Manager/Manager - Learning & Development - BFSI/KPO

Position: Assistant Manager / Manager - L&D

Function: Learning & Development

Role: Sales Trainer (Mortgages & Financial Services)

Will report to: Regional Manager L&D

Roles & Responsibilities (Mortgages):

- Responsible for identifying training needs from different departments by meeting the stake holders and using reports

- Plan training interventions for the sales team based on Training Need Identification

- Prepare and communicate the training calendar on regular basis and ensure all the training activities are delivered as per the training calendar

- Review daily file and share the observations with concerned location head

- Plan and execute the New Employee Induction program

- Prepare and maintain reports on monthly basis to track the efficacy of training imparted

- Achieving KRA's as specified for the role from time to time

Roles & Responsibilities (Financial Services):

- Responsible for identifying training needs from different departments by meeting the stake holders and using reports

- Plan training interventions for the sales team based on Training Need Identification

- Prepare and communicate the training calendar on regular basis and ensure all the training activities are delivered as per the training calendar

- Review daily file and share the observations with concerned location head

- Plan and execute the New Employee Induction program

- Prepare and maintain reports on monthly basis to track the efficacy of training imparted

- Supporting the effective on-boarding, sales and product training for existing Life Insurance, General Insurance & other banking products by creating effective training modules.

- Responsible for the delivery of training for technical and non-technical skills for existing and new insurance products and other processes, etc.

- Content development and creating process modules

- Work with internal teams and external partners like HDFC Life & HDFC Ergo to ensure consistency of procedures.

- Act as a Subject Matter Expert for projects and initiatives within the department and Company