Assistant Manager/Manager - Collections - FinTech

- Managing and monitoring delinquent account collection for the assigned portfolio.

- Required strong experience in Personal Loan product.

- Managing field visits on timely basis

- Appointing, managing & developing collection vendors to ensure collections from delinquent customers.

- Ensuring call centre activities are supported by robust field management.

- Preparing MIS reports to provide feedback to seniors, viz. Collection work flow

- Defining the parameters for evaluating and reviewing the pickup activities and implementing corrective actions.

- Putting vendor management in proper shape to ensure smoother operations.

- Formulating various processes related to customer services in initial phase and their compliance.

- Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations.

- Graduate / pot graduates/ CA/ICWAI

- 4-6 yrs of relevant experience.

- Good communication and pleasing personality.

- High level of Self Drive/Enthusiasm.

- Strong analytical and problem solving skills.

- Strong decision making skills.

- Strong inter-personal skills