Assistant Manager/Manager - BPO Operations - BFSI

- Ensuring, the processing of applications in accordance to laid down SOP/Process documents

- Review of cases to ensure that all product parameters and Credit policy criteria are met.

- Identification of Fraudulent transactions, Trends and anomalies in documentations etc.,

- Ensuring that all financial transactions are made on approved documents to complete the disbursement / maintenance.

- Preparation of Mortgage release letter, Other documents, letters to land department etc.,

- Maintenance / Loan Servicing activities of Mortgage related products/Processes

- Document management / Scanning functions related to all processes wherein physical documentation handling is involved

- Original handling and archival process is adhered and Key register management during change in custody. Manage fire proof chub in accordance to the bank's security policy and guideline

- Review of Daily MI, Status Reports for exceptions and having necessary controls in place prior to circulation to wider audience

- Review and control of Reconciliation, handling of referrals or pending exceptions for closure without further ageing

- Interaction with Front End / Channels / Other departments for resolution of queries and escalations, Customer complaints - review and resolution

- Handling communication with Business / Channel partners on Day to day queries/issues and resolution of the same

- Undertake other assignments / business requests as assigned by the supervisor

- Review and implementation of Standard operating procedures in alignment to PPG, OPM, ADM

- Tracking of system issues and liaising with various departments for issue resolution.

- Handling of Change Request, BRD, SRS for any new changes, business initiatives, Product launches with further UAT execution support and sign off. Adherence to Change management guidelines

- Implementation of Central Bank and Compliance Related Changes

- Manage Monthly - MER, KRI, RCSA and Reconciliation reporting within the timelines

- Support Adhoc Business requests

- Service management and FPR for CCU escalations, Customer complaints review and resolution

- Vendor Management and Invoicing

- Review of system access reviews periodically to ensure the user access levels are in accordance to the job profile

- Managing client relationship.

- Meeting KPIs and client defined SLAs.

- Handle internal and external audits for the unit