Assistant Manager - IT Operations

Profile Understanding: Assistant Manager Operations

WFO and WFH

Hiring office in India at 2 locations

Job description:

Responsibility:

- Client Centricity : Communicate and set expectations with the Client. Should be able to convert needs into requirements.

- Quality Focus : Ensures quality output - doing things right the first time every time. Must have led or worked on Quality Improvement Projects.

- People Management/Team Building/Training mechanism - building a strong performing team.

- Analytical bent of mind/Attention to detail/ should be able to understand and analyze data and take actions/ Solution orientation.

- Identifying and Driving Efficiency - Monitoring productivity and consistently upping the bar (Productivity Management)

- Hands-on Problem-Solving capability

- Out of the box thinking and Innovation/Automation of processes or part of processes. Should be able to identify areas which require validation or mistake proofing.

- Process mapping and re-engineering.

- Build a robust KRA based performance management process for the team

- Manage shifts - Streamlining 24 hour operations shop with shifts involved - able to implement sound work allocation techniques.

- Showcase thought leadership to build creative and insightful solutions.

- Bring outside in perspective to enhance efficiency and effectiveness of existing processes.

- Prepare dashboards on key metrics for senior management

- Foster a culture of agility, elite performance and innovation

- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

- Takes proactive approaches when dealing with employee concerns.

- Extends professionalism and courtesy to employees at all times.

- Communicates/updates all goals and results with employees.

- Meets semiannually with staff on a one-to-one basis.

Candidate Profile:

- Independent thinker with business acumen and industry knowledge.

- Thought partner who can brainstorm with other managers on developing need-based MIS systems to ensure flagging of any concerns proactively.

- Excellent knowledge of MS Office; Collate and manage a data repository for the team and engage in trend analysis.

- Must have prior relevant experience in Project Management wrt planning, developing, and executing project.

- Over 5 years of experience in a managerial role as TL or above

- Experience of working on Digital Transformation, Process automation, Transitions and Setting-up of teams, will be a bonus

Preferred : Knowledge of Lean/Six Sigma, Agile, Scrum Master, BPM, Risk Management, Design Thinking, Change Management, Program Management.