Assistant Manager - Investor Grievance Cell

One of my reputed client is looking for the below profile

Note:Female candidates only

Location:Mumbai(BKC)

Monday to Friday Working

Role Description for: Assistant Manager - IGC

Role Title - Asst. Manager - IGC (Investor Grievance Cell)

Function - IGC

To manage conflicts between parties of diverse interests & provide quicker remedies for queries & disputes within regulatory framework. To prepare MIS & reports for internal use, committees, regulators & website. To interact with other internal departments. To maintain customer focus & initiate areas of improvement.

I. Purpose of the role:

II. Key Responsibilities (This should reflect the process/sub-process in which the position plays a role and specifically indicate the actions to be taken. Please include a maximum of 8 key responsibilities).

Key Responsibility

Descriptive Parameters

1.Investor complaint redressal process

Register investor complaints after validation.

Analyse the complaint & take up issues with Trading Member / Company.

Hold meetings between parties.

Arrive at resolution of issues.

Provide trade data to investors.

Co-ordinate with regional offices for complaints.

Support with Activities pertaining to blocking of deposits of trading members.

2.Committee meetings

Execute various tasks related to Regional Investor Complaint

Undertake action recommended by RICRC members.

Execute various tasks related to Investor Services Committee (ISC).

3. MIS & status updates

Send weekly MIS containing details of all complaints and their outcomes to the HOD for internal records and analysis.

Send these reports to the respective regions.

4. Investor interaction

Respond to queries of investors.

Forward specific queries to the respective departments (like trading).

Track the status of all the emails through the MIS tracker.

5. Issue No Objection Certificate (NOC)

Handle all tasks related to issuing NOC.

6 Process / System improvements

Identify areas of improvement in current process.

Coordinate with superiors for incorporating enhancements.

Note: Additional responsibilities may be added from time to time depending on organisational requirements.

V. Collaboration - Internal & External

Internal Stakeholder

External Stakeholder

Accounts and Finance

Trading Members of NSE

Administration and Premises

Investors of NSE

HR

SEBI

legal

Ministry of Finance (MOF)

Inspection and Investigation

Economic Office Wing(EOW)

Listing & membership

Police

Trading

ISC Members

NSCCL

RICRC Members

IT and telecom

VI. Role Holder Requirements

Educational Qualifications

Essential - MBA / CA degree

Desired - LLB Degree

Role Requirements

Knowledge of statutory requirements applicable to the financial markets

Experience

Essential - 1-3 years of experience

Desired - Relevant experience in customer interaction & dealings in financial securities market.

VII. Competencies required for the role

Behavioural competencies

Desired rating

Functional competencies

Desired rating

Business Acumen

Domain Knowledge

Innovation and Improvement

Interpretation and adherence to Statutory Requirements

Teamwork

Financial Management & Statistics

Managing relationships

Usage of Software Application & Tools

Living the values

Dispute Resolution Mechanisms

Process orientation

Drafting Skills

Current CTC:

Expected CTC

Notice Period:

Malvi
8976788842