Assistant Manager - Internal Communication/Marcom - BPO/IT

Position:AM-Internal communications

Title: Marcom- (Sr. Associate/ Supervising Associate)

Role Summary:

Project communications specialists work in small teams to design and deliver strategic communications for technology projects and initiatives.

The role will work closely with other communications professionals across Technology Communications, Business Enablement Communications, the wider Communications and Engagement team and the BMC network.

This role will support our vision of providing integrated, seamless and secure tools for all people. It will be responsible for creating communications for global deployments of various tools that help people work better including Skype for business, Win 10, and others.

Key job skills include:

- Strong writing and editorial skills

- Experience creating technology communications targeted to end users - clearly explaining the benefits and use of the technology solutions to help them work better.

- The ability to produce collateral for multiple project timelines simultaneously

- A flexible work ethic to manage moving timelines and last minute deadlines

- Attention to detail and sharp organizational skills

Essential Functions of the Job:

- Support the communications needs for assigned projects through targeted and measurable communications collateral - this can include both developing communications toolkits that are delivered through the local communication teams and materials that are delivered by Technology through project communication channels.

- Liaise with project team members to understand items that may impact communications timing, messaging, or content.

- Execute a communications plan that integrates/aligns with the overall Technology communications strategy and framework

- Develop and deliver key messages and any detailed plans

- Manage the detailed tactical communication plan ensuring input from all work streams

- Ensure all local and regional legal requirements are considered in the development and delivery of the communications plan

- Manage key project stakeholders to ensure they are kept informed and advocate the communication plan

- Proactively engage with project / program managers to support communication needs of the project, as necessary.

- Ensure that communications are timely, accurate, and engaging

- Ensure consistent messaging across all customers while integrating core IT messaging as appropriate

- Effectively measure, through formal and informal mechanisms, the communication activities and make any changes necessary to ensure they are landing well.

Knowledge, Competency and Skill Requirements:

- Ability to work in a complex, rapidly changing environment

- Proven communication experience of working on major enterprise-wide change programs, preferably within a large organization

- Proven capability to understand the business agenda and proactively translate this into high quality, strategic, creative communication interventions which are appropriate, relevant and engaging to the audience.

- Understands IT and can communicate about it from our non-technical audience's perspective

- Professional competence, influencing skills and gravitas required to provide high level communications leadership, with the ability to influence senior, demanding stakeholders.

- Excellent project management skills with experience in delivering project communications.

- Examples of quality delivery across multiple mediums, including, print, intranet, events, and presentation.

- Determination to support activities through to successful execution and the ability to manage the right resources to deliver results

- Ability to manage changing project priorities and arrangements in tight timelines.

- Proven ability to manage risk effectively and to implement appropriate mitigation strategies

- Self-starter who is able to work successfully in virtual environment

- A willingness to travel should the job require it

- Constructively challenge and influence stakeholders.

- Work virtually, in a large global organization; across time zones and with different cross-functional teams