Assistant Manager - Human Resources

Job Description: Assistant Manager - Human Resources

Company Description:

- SIGMA Outsourcing Services Private Limited (SOSPL) is a leading provider of domestic Business Process Services with a strong presence across multiple industries, including Banking, Insurance, Telecom, and Retail.

- Since its inception in February 2005, SOSPL has been at the forefront of delivering innovative, technology-driven outsourcing solutions.

- With over 1700 employees and more than 19 years of experience, we serve 22 major clients by offering competitive, sustainable, and scalable business process services.

Role Overview:

- We are looking for a dynamic and experienced Assistant Manager - Human Resources to join our team in Mumbai.

- This is a full-time, on-site role where you will play a key role in managing HR operations and contributing to the overall HR strategy.

- You will be responsible for recruitment, onboarding, employee relations, performance management, and developing HR policies that align with the company's business objectives.

Key Responsibilities:

- Manage the end-to-end recruitment process, including sourcing, interviewing, and onboarding of new hires to ensure smooth integration into the organization.

- Serve as the point of contact for employee relations, handling grievances, and promoting a positive work environment.

- Oversee performance management processes, ensuring timely appraisals, feedback, and development plans.

- Administer day-to-day HR operations, including payroll coordination, attendance tracking, and employee record management.

- Assist in the development and implementation of HR policies and procedures that are aligned with company objectives and compliant with relevant regulations.

- Ensure compliance with labor laws and employment standards, maintaining up-to-date knowledge on HR best practices.

- Actively participate in the development of company culture and employee engagement initiatives.

- Collaborate with department heads to identify and address talent needs, training, and development programs.

Qualifications & Skills:

- Proven experience in Recruitment, Onboarding, and Employee Relations.

- Strong background in Performance Management and HR Administration.

- Ability to draft and implement HR policies and procedures.

- Excellent interpersonal and communication skills, with the ability to interact with employees at all levels of the organization.

- Strong organizational skills with the ability to manage multiple priorities effectively.

- Experience in the outsourcing/BPO industry is highly desirable.

- Bachelor's degree in Human Resource Management, MBA or a related field.

- Familiarity with HR software and tools is an advantage.

Location: Mumbai, Maharashtra (On-site)