Assistant Manager - Enterprise Sales - Telecom

Urgent Opening in Leading Telecom Operator for the position of Enterprises Sales

Location : Nasik

Position: Enterprises Salaes

Designation : AM

Exp : 1 - 7 Years

Job Description:

Role Purpose :

To manage and implement the service strategy amongst SME customers in the territory allocated and attain high level of customer satisfaction through implementation of customer engagement programs and retention initiatives through Field Service Management, whilst complying with National Norms, timescales and agreed policy guidelines as also with all regulatory norms.

Essence of Role : Key Accountabilities :

- Strategic Plan implementation of Vodafone service strategies to deliver differentiated services to SME segment in order to enhance competitive position in the territory and accounts allocated

- Innovate and bring appropriate changes in service delivery depending on market realities and demands.

- Operational Manage Account Coverage / Visits / Reviews / Desks/ Engagements as per Norms and plan

- Handle Escalations and ensure closure

- Manage complaints from customers within an agreed SLA

- Responsible for field service management in the accounts of the Zone, directly for CAT A Accounts and through Field Service Executive for CAT B set of Accounts.

- Drive customer retention & comply with customer credit policies

- Engage in formal service reviews with the top accounts and provide feedbacks on evolving service needs

- Set goals and targets for the FSE as per national norms, in consultation with the Circle Area Service Manager, and will monitor the performance of the teams on a regular basis

- Responsible for service communication for the SME customers handled in the allocated territory

- Ensure exceptional service at all times to ensure Top Ranking for VF in the NPS Survey and CSATs

- Team development & motivation

- Training and coaching of team

Salary Range: 8-11 LPA