Assistant Manager - Digital Transformation

Assistant Manager-Digital Transformation

Job Description:

This role is to implement organization's loyalty program strategy in a particular geography and drive the same as a loyalty champion in his / her region with a responsibility of scaling up the program as per agreed metrices and create a monthly reporting mechanism for the internal stakeholders for real time update and course corrections, if the need be.

ROLE AND RESPONSIBILITIES:

- New Member Registration - Carpenters and Contractors Onboarding

- Training and Participation in Onboarding Process - Support and Train sales team to drive enrolments.

- Regular Market Visit - Meeting, educating & continual interactions with dealers on references & leads.

- Drive Activation and Member Engagement

- Regular Coordination with Sales team in terms of members engagement - Enrolled members should start engagement within a quarter.

- Manage Program Collaterals - Provide Program Kits, User manual etc. to drive activation.

- Designing and Managing of Engagement Calendar - Execute engagement activities as per designed calendar in terms of Carpenters and Contractors meets, Reward Distribution etc.

Program Governance:

- Build Relationship with Active Members - Timely Member issue resolution for priority set of member.

- Sales Team reporting and performance check - Track and assist sales team on WhatsApp group, Extract, analyse and interpret data from different sources to enable data visualization and translate findings into simple actionable insights.

- Uphold data governance standards and ensure data is captured consistently and appropriately across different touch points and channels and in compliance with the GDPR regulations.

- Manage projects in order to deliver them on time and within budget.

Desired Profile / Criteria / Skills :

QUALIFICATION AND SKILL SET:

- Minimum of 4 years; experience in a sales and marketing function.

- Exposed to any of the available tool to manage Customer and Influencer loyalty.

- Proficient user of MS Office: Excel, Word, PowerPoint.

- Good copywriting, proofreading skills and excellent attention to details.

- Strong on data analytics and possess a commercially bend of mind.

- Strong Collaboration Skills to coordinate well with different Business Verticals.

- Open to exhaustive travel schedules.

- Strong communications skills, working closely with multiple stakeholders and aligning each one of them.