Assistant Manager - Digital Marketing - Team Management - Insurance & Risk Management Shared Services

Assistant Manager - Digital Marketing

MANDATORY ASK:

8 + YEARS' OVERALL WORK EXPERIENCE IN DIGITAL MARKETING - KNOWLEDGE IN MARKETING AUTOMATION, CRM, WEB ANALYTICS & SOCIAL MEDIA SYSTEM / TEAM MANAGEMENT EXPERIENCE / DOMESTIC & INTERNATIONAL CLIENT EXPERIENCE / EXPERIENCE WORKING WITH RELEVANT TOOLS

DIGITAL MARKETING TEAM MANAGER, MARKETING AUTOMATION & WEB OPS:

- The role of the Digital Marketing Team Manager will be to support in onboarding milestones and day-to-day management of the the company's Digital Marketing Team. This role will report into the company's management and will collaborate as needed with Corporate Digital Marketing managers in the US.

JOB RESPONSIBILITIES:

- Day-to-day management and oversight of Digital Marketing resources, maintains work schedules and oversight of time off requests, staffing conflicts and resourcing along with direct support of management.

- Monitors and regularly assesses overall team and individual performance against goals/KPIs to assess knowledge and performance improvement opportunities, including conflict resolution, staff issues and escalating foreseeable attrition risks.

- Actively participates in individual team members' performance reviews, providing regular feedback regarding misses/errors and additional training needs to leadership contributing to the identification of growth and skill development opportunities to ensure constant improvement and utilization of the Digital Marketing teams.

- Coordinates with team resources to ensure work is completed accurately and in accordance with standard practices / guidelines and defined service level agreements.

- Shares feedback regularly to support onshore and management in assessment of individual skills and aptitude along with potential for career expansion.

- Provides and shares on a regular cadence status updates/reports with leadership.

- Ensures the team is working together as a cohesive unit in support of the global Digital Marketing Team's exemplary work, goals and values.

- Maintains a current understanding of each capabilities, processes, workflows, SLAs and the Organisations brands guidelines and business divisions to ensure accurate oversight and output of deliverables.

- Keep oneself abreast and updated of industry best practices in Digital Marketing and support team members as needed.

- Other duties as assigned.

REQUIREMENTS:

- MBA or equivalent in Marketing.

- 8+ years' experience in digital marketing, with at least 4 years of demonstrated team management experience, including depth of knowledge across Digital Marketing.

- Understanding and experience with digital marketing tools, inclusive of content management systems, Automation/CRM (Salesforce), web analytics, and social media systems.

- Professional and conversational fluency in English is a must, with excellent oral/written communication and presentation skills.

- Leads with empathy and a solution-oriented mindset with strong mentorship skills.

PREFERRED SKILLS:

- Demonstrated project and/or resource management understanding

- Experience with/knowledge of Workfront or other project management software

- Microsoft Office Suite programs.