Assistant Manager/Deputy Manager - Training

This opportunity is for a Assistant Manager/Deputy Manager - Training with a shared services client of InnoQuest Consulting.

Mandatory Skills:

- Excellent analytical skill and knowledge of related tools will be preferred.

- Team Management Abilities

- 5 years in leadership - Mgr and above role

- 10 year in behavioural and leadership training

- Capability development

- Leadership training

- Functional skill training - minor (job related training)

Roles & Responsibilities:

- Develops, supports, and drives strategic objectives of the CAPABILITY TEAM management on behalf of multiple business units and in alignment with enterprise goals.

- Forms effective partnerships with various work groups, business unit leadership, and corporate support functions to understand and address GEO- specific CAPABILITY TEAM requirements.

- Ensures development and execution GEO and site- level long- term CAPABILITY TEAM goals and objectives.

- Develops, communicates, and continuously assesses position requirements for direct reports; coaches' colleagues to improve individual and team performance against established metrics.

- Prepare, implement, track, and do gap analysis & CAPA of all training related metrics including budgets.

- Plan the implementation and facilitation of activities and events to ensure that operations are managed effectively within authorized budgets.

- Help improve and build the OD culture and vision in all processes within the Business and deploy strategic people development plans.

- Serve as an effective business partner, supporting the development, implementation, and delivery of Learning Solutions.

- Design learning strategies to fill needs as identified through analysis and in partnership with Operations and the Process Leadership Team through training, coaching and OD projects.

- Drive leadership and talent development in Shared Services across organization through effective governance and resource management.

- Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including coaching.

- Ensure development of the second level of leadership.

- Help team members to set SMART Goals/KPIs, provide weekly performance feedback, mentor & coach team members for enhanced performance, support them with needed developmental inputs.

- Coach/mentor and upskill the team to ensure that they can provide excellent training and OD interventions.

- Develop/ Deploy evaluation and validation instruments to collate and interpret data, assessing operation training needs and training program effectiveness.

- Implement Performance management tools and techniques.

- Identify skill and knowledge requirements for Processes through TNIs.

Preferred Skills:

- Deep knowledge of Adult Learning principles, techniques to engage participants in the virtual and F2F environment, coaching and project management.

- Good understanding of business & its functionalities in general and service industry.

- In- depth Knowledge of Leadership Development & Behavioral Concepts.

- Deep Instructional design knowledge to design and develop content using Articulate and other content development tools.

- Knowledge of LMS, learning tools and virtual collaboration tools essential.

Education: Any Graduate/Post Graduate

Experience:

- 15+ years of Overall experience which includes 5+ years' experience in leadership capacity; 10+ year experience in behavioral and leadership training.

- Minimum 8+ years' experience in Psychometric Evaluation processes.