Assistant Manager/Deputy Manager - Customer Service - Outbound - BPO

Salary offered: 6 - 9 LPA

Purpose of the Job

Outbound - Service and Retention process

Key responsibilities

- Managing outbound process - service and retention

- Liaison with business and operations team to effectively manage the process.

- Listen to calls, impart trainings and updates to agents.

- Sharing VOC and ideas with Business / Ops team

- Periodic business mapping to understand and improvise on efficacy of the campaign and team.

Behavioral Competencies - Analytical skills

- Excellent written & verbal Communication Skills

- Presentation Skills

- Liasoning/Coordination skills

- Team Spirit