Assistant Manager/Deputy Manager - Customer Quality - Manufacturing Industry

Designation: AM/DM Customer Quality

Reports to: Head Quality

Department: Quality Assurance

JD: About PIX Transmissions Ltd

Your Preferred Partner for Mechanical Power Transmission Products

In a world where industries demand seamless mechanical power transmission solutions, PIX Transmissions Ltd. emerges as the pinnacle of innovation and reliability.

From our cutting-edge manufacturing facilities to our global support network, we pride ourselves on delivering unparalleled excellence in the realm of power transmission products.

https://www.pixtrans.com/

Job Purpose:

- This position exists to manage Customer Quality Function of Pix Transmission products & Improve Product Reliability

Responsibility:

- Handling of market feedback and warranty issues related to Pix Transmission Products. Act as an SPOC for all quality issues reported from field.

- Product reliability improvement: Implement mechanism to monitor, analyze & improve warranty cost & failure rate.

- Reduction in warranty cost by on-time closure of identified warranty projects through 7 step problem solving methodology.

- Conduct weekly CFT meeting with IPQC, SQE, PDI, Production, Technical Services, Business Excellence and R&D to resolve customer issues.

- Share CAPA with customer within defined TAT & monitor effectiveness of implemented solution

- Handhold internal teams to build competency in problem solving. 7 Field & customer visits for prompt analysis of critical/ repeated concerns

- Ensure updation of Quality documents (as applicable) like PFD, PFMEA, DFMEA, WI etc. once PCA is implemented

- Work collaboratively with suppliers to resolve customer complaints related to bought-out parts and ensure closure reports are submitted against the critical complaints reported from field.

Authority (List the authorities associated with the job):

- Authorised to attribute customer complaints as per analysis observations

- Authorised to share improvement actions with all stakeholders

- Authorised to conduct weekly CFT meetings

Required Industry Knowledge: Manufacturing - Auto / Rubber Industry