Assistant Manager - Debt Recovery

Assistant Manager - Recovery

- A knowledge and understanding of debt collection principles and the legal process for debt recovery.

- Ability to meet set targets.

- To engage with customers using a variety of means to obtain information which can be used in the debt recovery process and to ensure that debtors are advised of their position and the procedures that will be followed to recover the debt.

- Negotiate, set up and monitor payment arrangements in accordance with delegations and procedures.

- Minimize bucket flow in higher buckets.

- Strong analytical, problem solving, and conceptual skills.

- To coordinate with various departments for resolution of customer complaints

- To drive the collection Agency.

- Recovery calls and generating revenue collection reports regularly.

- To visit/interact with customers on regular basis.

- Collection of payment of bills from the consumer as per the terms & Condition of supply.

- Knowledge of Govt. Regulations, Policies, and Procedures defined for a DISCOM (e.g. Supply Code issued by UPERC, Electricity Act and etc