Assistant Manager - Customer Success - B2B - eCommerce

Customer Success Assistant Manager - B2B / E-commerce

Job Description:

Responsibilities:

- Be the Single point of contact for your customers post-sales.

- Training and onboarding customers.

- Build a relationship with your key accounts and the stakeholders, and ensure customers have the optimal experience with SurveySparrow.

- Work closely with sales teams and sales leaders to assist in winning business and ensuring that clients are successful.

- Conduct quarterly business reviews with your customers.

- Initiate regular meetings with your customers.

- Showcase newly released features and maximize the usage of relevant features.

- Share the product roadmap with the customer when needed and help the product team with early feedback.

- Collect customer requirements/feedback and bring that back to the product and engineering team.

- Monitor user/account health score.

- Identify upsell opportunities and ensure renewals.

- Control churn.

Requirements:

- 1-3 years of experience in SaaS or software product companies in a customer-facing role.

- Active listening skills and Effective communication.

- Excellent verbal and written communication skills.

- Strong empathy for customers and passion for growth.

- Result-oriented and has great attention to detail