Assistant Manager - Customer Service - Claim Operations

Discipline - Claims

Industry - Claim Operations

Job Description - Description

Welcome to one of the toughest and most fulfilling ways to help people, including you. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Responsibilities for this position are to:

- Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members

- Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT

- Coordinates work activities with other supervisors, managers, departments, etc.

- Identifies and resolves operational problems using defined processes, expertise and judgment

- Provides coaching and feedback to team members, including formal corrective action

- Conducts annual performance reviews for team members

- Provides expertise and customer service support to members, customers, and/or providers

No. of Openings - 0

Qualification - Qualifications

- 5 plus years of customer service experience analyzing and solving customer problems

- More than 2 year of experience as a supervisor

- Managing a Team Size of close to 15 to 20 FTEs

- Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications

- Ability to navigate a computer while on the phone

- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

- Ability to remain focused and productive each day though tasks may be repetitive

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