Assistant Manager - Customer Relationship - Logistics Firm

Customer Relationship AM - Logistics

- Coordinating with the team to help identifying and tracking the prospects.

- Fixing appointments with Clients (New and Existing) and informing the same to the Marketing/service executives and getting the report at the end of their visit.

- Maintaining and Managing Customer Database with accuracy.

- Segmenting the Customers based on their businesses and location.

- Collecting Daily/ Weekly / Monthly reports from the Marketing team.

- Collecting Sales reports for all the locations and submitting the same to Marketing and service heads and management with the analysis report.

- Reviewing the reports and follow up the Marketing team to make them to follow up the customers based on their reports.

- Collecting Feedback from the Customers and document the same and report marketing heads and the management.

- Should have a track on Available Stock which will be helpful in providing data to the marketing team and to the customers immediately.

- Checking mails and attending phone calls and responding professionally.

- Reporting the Planned Daily Tasks list and Action towards planned tasks to immediate superior end of every day.