Assistant Manager - Credit Operations - Finance Services

Assistant Manager - Credit Operations - Global MNC - Finance Industry

ROLES and RESPONSIBILITES:

- Build and maintain exceptional relationships with all stakeholders and clearly understand their requirements

- Work with the vertical leaders and stakeholders to determine function short and medium-term strategy clearly setting out and achieving implementation milestones

- Work with their supervisor to provide (and constantly review and update) functional KPI's and individual metrics to stakeholders

- Effectively plan resource needs across products, including the need for backups and cross training based on role complexity, attrition risk, holidays and growth

- Work with Talent Acquisition and the Vice President to source, interview and recruit talented resources for the team

- Effectively on-board all new hires setting clear expectations and providing comprehensive training and support and continually coach and mentor staff to ensure their success and career advancement

- Build a high-performance team with Berkadia values, ethos and effectively establish and maintain a culture of continuous self-directed learning within the team

- Ensure timely, proactive and effective communication within the team and across all stakeholders

- Work collaboratively with peers supporting them, sharing resources and using economies of scale where appropriate to achieve collective team objectives

- Effectively and proactively manage, plan and communication leave ensuring availability of fully trained resources during periods of busy volumes and communicate any unavoidable gaps to management and key stakeholders proactively

- Create and administer career development plans and performance updates to team members, stressing areas of strength and for improvement.

- Proactively seek feedback from stakeholders and use this together with local management insights to provide concise actionable and timely feedback to all members of the team on a regular and consistent basis. Review collective team performance periodically assessing overall longer-term career potential and career paths making suitable suggestions to help individual maximize their potential within the team or otherwise as required

- Identify and implement solutions related to processes, people, and technology improvements to drive efficiency across the team

- Review effectiveness of quality control function by analyzing data and managing resource quality scores

- Collaborate with other assistant managers to determine the resources most deserving for rewards and recognition programs and provide nominations to the VP

- Ensure training material, job aids and all policies and procedures are documented, followed, and updated as needed based on Lender guide changes and CO requirements

- Work on other tasks and special projects as assigned stakeholders, vertical leaders, transformation senior management

- Perform other duties and tasks as assigned by managers and senior managers

Qualifications Required (including education, experience and skills)

- Bachelor's degree in Finance, Accounting, or related business field required. MBA and knowledge of Commercial Real Estate (CRE) industry preferred

Work Experience:

- At least 2, ideally 2+ years of successful experience leading and coaching people

- At least 5 years of experience in the Financial sector, and or commercial real estate experience is preferred

- Strong communication skills, both written and verbal; fluency in American English

- Successful leadership experience; particularly managing grey

- Display growth mindset with the willingness and ability to continue to learn

- Successful experience developing people whether your direct reports or their staff

- Knowledge of data analysis and performance/operation metrics with the ability to analyze base data and derive own insights to validate strategies and initiatives

- Willingness and ability to learn technology tools and drive usage and adoption of tools within teams

- Experience in working with demanding stakeholders and clients across different time zones in the U.S.

- Ability to work on numerous key initiatives simultaneously while prioritizing tasks to meet business and stakeholder needs

- Ability to maintain confidentiality and adhere to organizational policies and procedures

Conditions of work:

- The role holder must also be prepared to work other shift times when requested to do so for training or other business requirements

- While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from tasks and to assign other duties and projects as necessary

- Role holder may be requested to obtain passport and US travel visa and to travel to the US for additional training and development