Assistant Manager - Continuous Improvement
Essential Skill Requirement :
- Minimum work experience of 3 years in IT/ ITeS (Full-Time Employment)
- Experience with continuous improvement initiative to enable efficiency, effectiveness and employee engagement using LEAN and Six Sigma methodologies
- Talented at building relationships and influencing various stakeholders
- Collaboration, consultation and management skills with experience of working with a diverse group of stakeholders
- Customer focused in defining quality and establishing priorities
- Knowledge of analytics/modelling and statistical software (e.g. advanced excel, Minitab)
- Excellent interpersonal skills, including influencing, negotiation and conflict resolution
- Excellent communication skills - verbal and written
- Understands the need for and recognizes negotiation and conflict resolution
- Ability to organize and run workshops based upon a pre-agreed plan
- High degree of organization, task planning and time management
Desirable Skill Requirement :
- Hands-on experience, or demonstrable knowledge, of the UK insurance industry including products, services and differing business models.
- OPEX Blue Belt or Six Sigma certified
- Experience using the following tools would be desirable - Minitab, MS Project, MS Visio, MS Excel, MS PowerPoint, Quality Center
- Certification in Customer Operations Performance Centre
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